ALERT: The Wolstein Center Box Office is closed until further notice.
- For cancelled events – All credit card sales will automatically be refunded within 7-10 business days. Patrons must go to point of purchase for additional questions or concerns. Cash refunds will be given at the Wolstein Center at Cleveland State University Box Office after the Wolstein Center box office reopens for operation.
- For postponed events – All refunds must be redeemed at the original point of purchase. Please note all refunds must be requested prior to the show date. Refunds after the new show date will not be accepted.
Box Office Hours
Monday-Friday (Non-Event Days) 12:00 PM – 6:00 PM
Saturday and Sunday: CLOSED, unless there is an event or on-sale
*On-sales: Box Office will open at the time of the on-sale
*Events: Box Office will open 4 hours before the event start time*
**Please call 1-888-324-5849 the week of the event to verify.
Current box office call center hours
Phone Number: 1-888-324-5849
Monday-Sunday 9:00 AM – 8:00 PM
Effective May 17, 2020 – The call center will be closed on Sunday.
General Box Office Information
The Main Wolstein Center Box Office* is located in the Annex entrance facing Prospect Avenue (street level under the green awning). Metered parking is available in front of the building during regular business hours on Monday-Friday (unless there is a special event during the day).
Methods of Payment Accepted:
Tickets may be purchased with VISA, MasterCard, Discover, American Express or Cash. All credit card purchases at the Box Office require a photo ID and the cardholder must be present at the time of purchase.
All seats are subject to a facility fee (no matter where the tickets are purchased). These are sometimes not included in advertised prices (this is done at promoter’s discretion). Tickets purchased Online and through the Charge-by-Phone line are subject to additional service charges. Sales done at the box office windows typically do not have additional service charges.
Children’s Ticket Policies:
Policies regarding the purchase of a child’s ticket varies for most family show and concerts. Contact 1-888-324-5849 to check on the age requirement when purchasing tickets for children.
The Wolstein Center is equipped with ADA-compliant entrances/exits, restrooms, seating sections, and elevators. Accessible seating can be purchased at all points of sale (depending on availability). The Guest Service office will make every effort to assist guests on event night who find they need accessible seating after they have purchased tickets. However, availability cannot be guaranteed.
Full Cleveland State University ADA Notice of Non-Discrimination. .
When a show offers “Floor Seats,” temporary chairs will be set up on the Floor of the Wolstein Center. These Chairs are Metal-Folding chairs.
Will Call tickets
• Tickets will be released only to the person whose name appears on the ticket envelope if the order contains tickets left by a person or entity (i.e. contest winners, band or other VIP tickets, etc.).
***Will Call for any tour related offers (Fan Club, Packages, etc.) will vary by show depending on the policies set by the Tour. This information will be posted on the ticket purchase page under the show title. We recommend customers patrons read any and all information posted before purchasing.
Ticket Refunds and Exchanges: All ticket sales are final. No refunds or exchanges will be offered.
Event Postponement/Cancellation Refunds: All refund policies for shows will be posted on www.wolsteincenter.com. Please note that, in the event of a cancellation, the advertised ticket price will be refunded. Fees associated with ticket purchases may be retained.