Box Office FAQ

Q.

What can I do if I have lost my ticket(s) or if I never received them in mail or email?

A. If the tickets were purchased at the Bert L. and Iris S. Wolstein Center Box Office:

Cash payment: There are no instances when a replacement voucher will be issued if a patron has lost their tickets.

Credit Card Payment: Come in to the Wolstein Center Box Office with The following: (information will be required:)  Your Photo ID (with customer's name) the date of purchase, and credit card used. Once the original order has been found, a replacement ticket will be printed and the original tickets will be voided. This can be done no sooner than 48 hours prior to the show.  For your ticket safety, tickets are not issued before 48 hours because if re-issued tickets are lost again, no replacements will be made.  Tickets can only be picked up by the person who is listed on the account as the ticket purchaser.

If the tickets were purchased online at www.wolsteincenter.com, please wait until 48 hours prior to the start of the event, to allow time for the tickets to arrive in the mail. If they still have not arrived by then, please contact the Wolstein Center phone center 1-877-468-4946 to report your tickets lost or not received. They will give you further instructions once you place a report with them. Any replacement tickets will only be allowed to be picked up on the event day, 1 hour prior to when gates open.

This is to ensure the safety of your tickets, because once tickets have been replaced, no other replacements can be made.

If the tickets were purchased through Charge By Phone: See above - online ticketing.

Q.

My tickets were stolen. Can they be replaced?

A. A police report will be required by Wolstein Center Management. Stolen ticket passes will be given out at the discretion of the Box Office Manager and only after verification of purchase. The pass will have the location of the original ticket(s) printed on it and all reports must be received by 2  days prior to the start of the show.
 
Q.

Can I exchange my tickets?

A. The Box Office will only allow exchanges in extraordinary cases. Vouchers, Complimentary, or Group Events tickets cannot be exchanged in any case.