Box Office FAQ

Q.  How do I order tickets for events at the Wolstein Center?
A. Tickets for our events can be purchased in person at the Wolstein Center Box Office, in person at NE Ohio Discount Drugmart, by phone using 1.844.407.2279, or online at www.wolsteincenter.com. These are the only authorized places to purchase tickets unless otherwise noted for the event.

Q. How soon will the tickets I ordered online or by phone be mailed to me?
A. We no longer offer Mail and Will Call as a delivery option.  All orders purchased online or through the charge-by-phone number can only be delivered via Flash Seats.  Please be on the lookout for an e-mail about setting up a Flash Seats account once you have placed an order.

Q. What can I do if I have lost my ticket(s)?
A. Cash payment at the Box Office: There are no instances when a replacement voucher will be issued if a patron has lost their tickets.

B. Credit Card Payment at the Box Office: Come in to the Wolstein Center Box Office with the following required information: Your Photo ID, the date of purchase, and credit card used. Once the original order has been found, a replacement ticket will be printed and the original tickets will be voided. This can be done no sooner than 48 hours prior to the show.  For your ticket safety, tickets are not issued before 48 hours because if re-issued tickets are lost again, no replacements will be made.  Tickets can only be picked up by the person who is listed on the account as the ticket purchaser and credit card holder.

*Please be aware that should you happen to find the original set of tickets, those are no longer valid and should be destroyed to avoid delays getting into the event.

***Any tickets purchased via an unauthorized (or 3rd party) website or phone number CANNOT be replaced.***

Q.  My tickets were stolen. Can they be replaced?
A. A police report will be required by Wolstein Center Management. Stolen ticket passes will be given out at the discretion of the Box Office Manager and only after verification of purchase. The pass will have the location of the original ticket(s) printed on it and all reports must be received by 2 days prior to the start of the show.

Q.  Can I exchange my tickets?
A. The Box Office will only allow exchanges in extraordinary cases. Vouchers, Complimentary, or Group Events tickets cannot be exchanged in any case.

Q.  Does the arena have an ATM?
A. The Wolstein Center has two Huntington Bank ATMs. One ATM is located in the Annex Lobby Entrance next to the box office. The second is located on the main concourse near Section 111.

Box Office

FAQ